Experience Designer, San Francisco

Ecosystem Design at Capital One

We’re a team of passionate human-centered designers who aren’t afraid of data.

We work on connecting things behind the scenes to make ideal customer and associate experiences possible, by modeling how Capital One’s dynamic platforms, data, and touchpoints work in concert.

We’re part of the Integrated Experiences team, who are making real-time, intelligent, frictionless associate and customer experiences possible by connecting new technology, a humanistic outlook, and an operating model that can all work together within a culture that’s down to learn and explore. We’re doing this by designing the integrated data ecosystem that our associates live and breathe every day.

As a designer on the Ecosystem Design team you will: 

  • Work with talented designers in a highly collaborative, supportive environment
  • Work as an integrated team with Product, Technology, and Business partners to define and solve problems
  • Use your innate curiosity to challenge assumptions and uncover new insights
  • Participate in all aspects of the design process to frame problems, define insights, create compelling visions, and make concepts and prototypes
  • Use customer research to inform your design thinking and target meaningful solutions
  • Perform design research and create communication tools, such as journey maps, service blueprints, prototypes – whatever tool is right for the task at hand
  • Translate learnings and insights from research to define and participate in UX design work
  • Create flows, sketches, wireframes, prototypes and other design artifacts to define and communicate end-to-end user experiences
  • Bring thoughtfulness and attention to detail to your work
  • Use your presentation skills to communicate and build influence with fellow designers and stakeholders
  • Collaborate with additional stakeholder groups to understand priorities and goals and make sure our work has the intended impact
  • Always be learning, be flexible and deliver amazing quality

Requirements

  • Experience in UX design and core service design methods and processes
  • Ability and desire to work in all phases of the design process (thinking and making)
  • Depth in at least one practice area (experience strategy, service design, interaction design, visual design, or design research) that sets you apart from the pack
  • A passion for creating new methods and practices
  • A collaborative nature with strong communication skills, sincerity, and a sense of humor in the face of ambiguous design challenges
  • Confidence and pride in your work, skills, experience, and expertise

Basic Qualifications

  • Bachelor’s degree in design, human-computer interaction or related design field
  • 3-5 years of professional experience with user experience design
  • Professional experience with service design
  • Experience with Sketch and/or Adobe Creative Suite

Preferred Qualifications

  • Master’s degree in design
  • 5 years of experience designing for omni-channel experiences
  • Experience designing for data-heavy experiences and/or complex enterprise systems
  • Prototyping experience
  • Experience working with Agile

How to apply

Please email Nick.Crampton@capitalone.com with a resume, pointer to an online portfolio or PDF, and your thoughts on why you’d be a great addition to the Ecosystem Design crew.

Design Operations Specialist, DC Area

Capital One’s AI Design team is looking for an experienced Design Operations professional to keep the team focused, efficient, and creative as they craft the Conversational AI product experience. The ideal candidate is a passionate, collaborative person who can oversee the design process across a diverse range of projects, channels, and teams. We’re looking for someone who can flex from being very strategic to very tactical and from being very creative to pragmatic and analytical.

To join our team, you will need expert communication skills and a strong background in design management for digital product and/or omni-channel service experiences. You have a broad set of skills in program management, but you have a passion and depth in specific areas of practice that set you apart. You have an exuberant passion for the power of strategic design and an “anything’s possible” mindset. You are capable of managing the full design process from framing/reframing problems, to guiding conceptual solutions, and to helping deliver experiences that benefit our customers and our business.

What You’ll Bring + Do

  • Guide the design process for complex products and services from concept to delivery
  • Partner with Design + Product Directors to coordinate and prioritize initiatives and resources
  • Facilitate shaping and managing effective and efficient design teams
  • Build great working relationships
  • Collaborate with Design Directors on resource planning and allocation
  • Oversee the strategic and tactical prioritization of design initiatives and workflows
  • Manage changes to scope, design, and delivery schedules within the overall business, design, and development needs and with available resources
  • Establish and maintain program status summaries and metrics
  • Identify and manage risks and mitigation plans
  • Organize and ensure appropriate communication of status, issues, forecasts, etc. to stakeholders
  • Project oversight for entire engagement, including partner relationship, team, budget, schedule, key metrics, risk management and mitigation
  • Collaborate within design and across teams to deliver projects/programs that exceed expectations
  • Monitor and balance overall project health and team satisfaction
  • Participate in the design process (stakeholder interviews, research, analysis, and work session facilitation) as necessary
  • Maintain project momentum keeping the project and team on track
  • Support scoping new engagements
  • Determine and implement process improvements
  • Knowledge sharing across Capital One
  • Performing other related duties as required

Desired Skills + Experience

We are looking for someone who has experience managing projects and programs in our kind of environment or somewhere similar. Strong communication and writing skills, sincerity, and a sense of humor are key in our highly collaborative approach. Our design managers must also be comfortable with ambiguity in the face of design challenges and know how to move toward the right solution as part of a team.

Basic Qualifications

  • Bachelor’s degree in Design, Business or related field and/or demonstrated capability through previous experience
  • Minimum of 5 years in Project Management and PM toolset
  • 3-5 years of experience managing designers and teams of designers
  • 3-5 years of experience in presenting to peers, management, and stakeholders
  • 3-5 years of experience eliciting cooperation from a wide variety of sources at all levels within and outside an organization
  • Intermediate to expert level understanding of design, quality processes, and business relationship management
  • Proficiency with Excel, Keynote/Powerpoint, JIRA, and Confluence
  • Experience managing multi-disciplinary teams in the delivery of complex products or solutions
  • Technologically savvy 

Preferred Qualifications

  • Master’s degree in Design, Business, or related field and/or demonstrated capability through previous experience
  • Experience working in a client services organization
  • Expert client/partner management and communication skills
  • 5-8 years of experience managing designers and teams of designers
  • 5-8 years of experience in presenting to peers, management and stakeholders
  • 5-8 years of experience eliciting cooperation from a wide variety of sources at all levels within and outside an organization
  • Expert level understanding of design, quality processes, and business relationship management

Reply not only with a resume, but also by answering this question:

“What is it about this job description that made you want to reply?”

And email it to erin.miceli@capitalone.com

UX & Product Designer, DC Area

Money. It’s something everyone has to deal with. How people approach their money is a complicated equation with many factors and influences. Is it possible to solve complex problems people have that relate to money? YES, IT IS. And that’s exactly what we’re doing right now at Capital One – by reinventing banking through user experiences that people WANT to use.  Do you have what it takes to design useful, necessary and delightful experiences that will reach millions of people every day? If so, this might be your opportunity. 

What You’ll Be Doing:

  • Ideating and thinking critically about how users interact with their money—and their available credit—and what they choose to do with it. From design sprints to team exploration, you’ll be brainstorming, sketching, and wire-framing your ideas and sharing them with others. You want to completely and positively change customers’ expectations on what their bank can do for them.
  • Researching and discovering user insights by talking to people in order to inform your product ideas. IOW, you’ll be learning about people and how they interact with money, how they use it, and designing products to meet those needs. Design thinking isn’t just a buzz word for you, it means placing customers first, adapting, and evolving your designs as you learn.
  • Co-creating content with some of the best designers, product managers, content strategists, researchers, engineers, and other partners in the industry. Together, you’re designing a cross-platform product, so it’s super crucial you’re a collaborative, inclusive person who can comfortably transition between strategic planning to detailed execution–from discussing user interaction conceptually, to tactically making those interactions real.
  • Designing more than just user interface layouts with visual polish. You’ll be creating every possible path of a user flow, designing thoughtful interactions, and adding useful (and enjoyable) animations to enhance an otherwise static experience–all with the customer at top of mind. Tackling complex problems will be a regular activity, and you’ll transform them into intuitive, user-centered experiences.
  • Prototyping your ideas and product needs using whichever tool is most expedient. In browser or out, you’ll take care to provide highly accurate and technically feasible prototypes that will be used and shared regularly. A prototype is worth a thousand meetings, and yours will help expedite the design and product development cycle.

What You’ll Need:

You understand the commonalities and peculiarities of the professional world. Perhaps you’ve been working for just a few years, or you’ve got almost a decade of work that you can speak to. You constantly think about the future and what it holds for design and technology. You have an ambition to never stop learning, and constantly explore new technologies and design patterns. You understand that design is the details, but it’s not just the pixels that make it successful—it encompasses the whole product experience, and you see design potential in emerging technologies. The designer in you will be exceptionally proficient in tools such as Sketch, Illustrator and After Effects/Animate. You’ll enjoy creating illustrations and making them come to life with animations—micro or full scale—maybe you’ll even have some video skills. The prototyper in you has a solid understanding of HTML + CSS, but also can quickly produce using other tools like Invision or Flinto. You are no stranger to the pencil and moleskine, but you may prefer a whiteboard marker or stylus. Either way, you like to mock up your ideas as you have them, and love to share with others for feedback. You are comfortable talking with people and know how to gain insights through a combination of conversation and data. New tools? You probably already know about them and tried them, because as technology keeps changing – you keep changing.

Reply not only with a resume, but also by answering this question:

“What is it about this job description that made you want to reply?”

And email it to Nicole.DeMetrick@capitalone.com

Qualitative Researcher, DC Area

The Conversational AI Design team is looking for an experienced, compassionate, creative, and collaborative researcher to join our rapidly growing cross-functional team.

In this role, you will work on designing our suite of artificial intelligence products that aim to help people better manage their money. You’ll guide the team in discovering insights about customer needs, AND you’ll influence the team to use those insights to inspire and impact the customer experience!

Who You Are

You are a passionate and empathetic researcher with keen observational and analytical skills, an impressive ability to collaborate with other teams and designers, and a relentless determination to do what is right for Capital One’s customers.

You can work with minimal direction, and you’re capable of working quickly while delivering high-quality outputs.

You will work on overlapping projects, so you’re good at managing competing priorities and organizing yourself.

More specifically, the team is excited to bring someone on who is….

EXPERIENCED – You have a deep understanding of user research methods for all phases of design and product development. You’re an expert in conducting, sharing, and incorporating qualitative research, but you also have an interest in and respect for taking a quantitative approach.

COMPASSIONATE and CREATIVE – You are a kind, honest, and generous human being, and you’re awesome at putting yourself in someone else’s shoes. You also have a nimble, creative, and pragmatic approach to your work, and you’re interested in pushing the boundaries of research.

COLLABORATIVE – You are a team player, and you enjoy working on cross-functional teams. You’ve successfully collaborated with UX Designers, Design Strategists, Content Strategists, Product Managers, Software Developers, Data Analysts, Data Scientists, and other Stakeholders.

What You’ll Do

Some of your responsibilities will include….

  • Conduct, share, and incorporate research that influences the product roadmap as well as the overall vision + strategy
  • Partner with other researchers and product teams to identify and prioritize research goals and questions
  • Identify the best method or mix of methods based on research questions, timeline, and resourcing
  • Leverage Design Thinking and Agile methodologies
  • Moderate 1:1 empathy interview sessions in a UserLab or home setting as well as run remote un-moderated studies
  • Utilize research tools such as Dscout, UsabilityHub, etc
  • Develop personas
  • Perform quick but thorough qualitative (and sometimes quantitative) data analysis to create insightful and actionable findings
  • Present research findings and insights to teammates and stakeholders
  • Effectively and intelligently influence the iteration of designs by pinpointing key data points from research
  • Work with product and tech partners to leverage analytics tools and techniques to measure success, present opportunities, and support decision-making and prioritization
  • Evangelize research practices throughout the company, influencing partner teams
  • Actively monitor and analyze research, data, and trends from internal sources, academic research, and industry published reports to inform and improve our research methods

Specific milestones in your career so far 

  • Bachelor’s degree or military experience
    • Possibly a Master’s degree in Psychology, Anthropology, Ethnography, Sociology, HCI, Human Factors, or related field
  • At least 7 years of user experience research
  • Experience with Human Computer Interaction

A little more about Capital One

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

If you’re interested in this opportunity

Please reach out to Alexandra Cahill (Head of Research, Conversational AI Design) directly –

alexandra.cahill@capitalone.com

646-629-2145

Look forward to hearing from you!

Data Visualization Engineer – Machine Learning, DC or NYC

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and CEO Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Data Visualization Engineer – Machine Learning focus
Data Visualization makes data tangible for our company and customers, thereby empowering us all by transforming what’s unknown into something that’s known. We enable these outcomes by digging into data sets, large and small, to manifest it in enlightening, understandable ways to fuel decision-making.We’re looking for engineers to help build this new practice within our Design organization. We partner with our Center for Machine Learning to find meaning and understanding in previously inaccessible areas. You can expect your work to be applied to the domains of cybersecurity, fraud, anti-money laundering, and explainable AI among others. These efforts are at the forefront of Capital One and drives our mission and strategy.

WHY WE CARE

  • Because we’re aiming to Change Banking for Good, which means being brave enough to change how people interact with us AND their money, for the better
  • Because we want to know things that’ll enable us to make strategic decisions with the greatest degree of confidence, driven by real-time data
  • Because insights should be accessible to us, both as employees of Capital One, and as customers who are trying to make sense of their money

WHO ARE YOU? LIKELY SOMEONE WHO…

  • Is deeply creative and driven by playfulness, wonder, and a thirst for understanding
  • A problem solver with a knack for uncovering elegant solutions
  • Asks questions to get at the deeper-level “why” because you prioritize relevance and meaning over the artifact or visualization itself
  • Better understands a complex ML algorithm by visualizing it
  • Is outcome-focused and has an exceptional track record to prove it

HERE’S WHAT YOU CAN EXPECT IN THIS ROLE
As a Capital One Data Visualization Engineer, you may work on internal and customer facing tools, platforms, and libraries. Here’s what you’ll be doing:

Seek
You will sit with product owners and ML Engineers to discuss their problem space. Rather than take orders on what to build, you’ll engage users in conversations to uncover how they do their work, what tools they use, how they understand their work, and how they currently solve their problems. You will work to explore pain points and areas for meaningful improvement.

Design
You’ll spend the majority of your time finding the shape of data. This entails immersing yourself in and exploring the data. You’ll rabidly pull apart and tease out the nuance of the data to understand the breadth, depth, extents, outliers, relationships, and other factors that reveal its structure as a whole. Your sketchbook is your constant companion. It picks up where your tools fail you.

Build
You’ll bring solid experience in technologies such as: D3.js, WebGL, Processing, Three.js, Unity, and Python to name a few. Using these technologies and others, you’ll construct meaningful, interactive, responsive, frictionless, and succinct visualizations for a variety of subject matters and domains.

Basic Qualifications:

  • Bachelor’s degree in Computer Science or related field
  • At least 3 years of experience engineering data visualizations and interactive experiences
  • At least 3 years experience building data visualizations using D3, WebGL, Processing, Three.js, or Unity
  • Conversational knowledge of ML, AI, and NLP methodologies and related Python libraries
  • At least 1 year experience working on a cross-functional team

Preferred Qualifications:

  • Master’s degree in Data Visualization, Computer Science, or related field
  • At least 1 year of full-stack web development experience using React, Node, AWS, and SQL
  • Experience with Kafka or Spark
  • Experience engineering NLP, AI, and ML models in Python

INTERESTED?
Let’s talk – everything you’ve just read is intended to be a jumping-off point for our conversation. So if you’re intrigued and would like to learn more, please email kim.rees@capitalone.com about what’s particularly interesting to you about this opportunity.

Data Visualization Designer, DC Area

Data Visualization makes data tangible for our company and customers, thereby empowering us all by transforming what’s unknown into something that’s known. We enable these outcomes by digging into data sets, large and small, to manifest it in enlightening, understandable ways to fuel decision-making.

We’re looking for a designer to help build this new practice, which partners with Tech and Product to create ultra-powerful, ultra-helpful experiences for internal teams and customers, alike.

WHY WE  CARE

  • Because we’re aiming to Change Banking for Good, which means being brave enough to change how people interact with us AND their money, for the better
  • Because we want to know things that’ll enable us to make strategic decisions with the greatest degree of confidence, driven by real-time data
  • Because insights should be accessible to us, both as employees of Capital One, and as customers who are trying to make sense of their money

WHO ARE YOU? LIKELY SOMEONE WHO…

  • Is deeply creative and driven by playfulness, wonder, and a thirst for understanding
  • Is a problem solver with a knack for uncovering elegant solutions
  • Is a confident person who’s humble and never pretends to be someone you’re not
  • Enjoys fully immersing yourself in data, business constraints, and customer problems you’re interpreting.
  • Asks questions to get at the deeper-level “why” because you prioritize relevance and meaning over the artifact or visualization itself
  • Is outcome-focused and have an exceptional track record to prove it

HERE’S WHAT YOU CAN EXPECT IN THIS ROLE
As a Capital One Data Visualization Designer, you may work on everything from customer-facing interfaces, physical installations, and internal tools. Here’s what you’ll be doing:

Design
You’ll spend the majority of your time exploring the shape of data visually. Tools like Illustrator, Photoshop, and Tableau are extremely familiar to you. You also like to dabble with specialized tools such as Gephi, RAW, and Plot.ly. Your sketchbook is your constant companion. You’re passionate about layout, typography, and color and have the expertise and awareness to defend your design choices. You recognize that data visualization design optimizes for comprehension, engagement, and contextualization, and you’ve done your research on perception and cognition.

Build
You love to show your work in context so tools like Sketch, Balsamiq, and/or Axure are in your toolbox. You like to test out ideas with quick prototypes. For the finished product, and working closely with engineers, you’ll apply your designs primarily through CSS which you know inside out and backwards. While you’re not a developer, you have a strong opinion of pacing, transitions, and overall experience of the finished product and you’re comfortable jumping into code to visually refine it.

Collaborate
You’ll work closely with Data Scientists, UI/UX Designers, and Data Visualization Engineers. These roles will sometimes overlap a bit, and you’re comfortable adjusting your expectations to facilitate the group effort. You’ll work under the guidance of the Creative Director and are at ease communicating your ideas and thrive on collaborating creatively.

Learn
Passion for your craft drives you to stay on top of the latest developments in the field. You’re comfortable reaching out to experts and your peers alike to facilitate your understanding of techniques and tools.

Share
Your participation in external and internal communities alike is expected and encouraged.

INTERESTED?
Let’s talk everything you’ve just read is intended to be a jumping-off point for our conversation. So if you’re intrigued and would like to learn more, please email kim.rees@capitalone.com about what’s particularly interesting to you about this opportunity.