Sr Dir, Design – Integrated Experiences (Northern Virginia)

The team: Combining human-centered design and technology to serve humanity is the work of Integrated Experiences, a team of 70 designers at Capital One led by Steph Hay. We specialize in designing AI/ML platforms, connected systems, and bridging physical and digital touchpoints. We’re part of a larger organization called ONE Design, led by Richard Dalton, which practices human-centered design who make sure 60 million customers can be constantly connected to their money. ONE Design also happens to cut loose every December at an annual lip-sync battle. Video available upon request, MAYBE.

Your peers: You’ll be surrounded by a knockout group of people–Kendra Shimmell, Tina “TJ” Johnson-Marcel, Kim Rees, Audra Koklys Plummer, and Jesse James Garrett–whose diverse backgrounds translate to exceptional creative-problem solving for our associates and customers. These folks are also kind and tend to take their work seriously, but themselves less seriously. Snorts after laughing may occur in group meetings. Sometimes we cry, too, though. Either way, emotions are welcome.

The scoop: You’ll establish and grow a design team who’ll work with our Machine Learning and Data Science communities to design platforms our company’s associates can use to solve new problems and better understand the context of our customers’ experiences. You’ll identify the best talent to seed the team and help you grow it to 15 folks through 2019. Their locations will largely be in Northern Virginia (where the Center for Machine Learning and our headquarters are located), though you may decide to hire some folks in our NYC office (where the Data Science team lead is located). The design disciplines you hire may span a multitude of skills, from research to UX/UI to product, visual, service, and content design. Maybe you’ll invent new roles! In any case, you’ll have help–our recruiters are ace! So are your peers!–and support from key business leaders who understand the value of design and are investing in it. No uphill battles on selling the value of design here; just smart people wanting our thought partnership AND creative design skill to create internal-facing platforms so our company can operate faster and better, using interfaces and systems made with care. That’s where you come in.

You may want to raise your hand and say “TELL ME MOAR” if:

  • You’re excited by the prospect of growing a team AND cultivating the growth OF your team, individually. In fact, you have some management experience already and can share stories of how you hired or developed a design team.
  • You’re entrepreneurial, aren’t afraid to try new things, enjoy exercising your creative strategy, and prefer space to define possibilities with others. In fact, you tend to lose interest if the constraints are pre-determined.
  • You know how to facilitate discussions that yield requirements, because you are a natural researcher asking different questions to get ideas out of others’ heads and into a place that can create a shared vision–and then you can execute on that vision. In fact, you have a story or two that illustrates how you’ve gone from point A to point B, in lock-step with partners and your team.
  • SUPER BONUS POINTS: You have experience building internal applications for enterprise end-users, particularly those who are more technically minded. You don’t shy away from getting into the mechanics of making someone’s life easier by understanding the underlying systems at play, whether they’re behavioral (like incentives) or technical (like we just haven’t built that bit-o-software yet).

A year from now, I (Steph Hay) will be congratulating you on a successful year by saying: Thank you, for building meaningful relationships with your peers and partners, and for hiring a diverse team of people and creating the psychological safety they needed to bring their whole selves to work each day. After all, IT ALL STARTS WITH TALENT. And your strong leadership here has shown up in the new platforms your team has designed and released; in their support of one another and their partners (including the raving reviews from 360 feedback!); and in the early traction of end-users celebrating the relief they feel that someone really created something they love to use at work every day. That only happened because you hired, onboarded, and supported great talent. Because you created inclusive conditions for their enablement and empowerment. And because you forged such strong partnerships with your key business leaders to “build the right thing, and build the thing right.” Congratulations on a successful first year, and I can’t wait to see you, your team, and our collective work together continue to thrive next year!

Next steps: Email steph.hay@capitalone.com with a couple sentences describing why THIS job description, of every job description or offer you’ve had (including the role you’re in right now!), is particularly intriguing to you. Looking forward to it!

Sr Dir/VP – Conversational AI Design (Northern Virginia)

Our conversational AI team leads Capital One’s gender-neutral intelligent assistant, Eno, and oversees conversational experiences spanning voice and GUIs for the Capital One skills on Alexa (including multi-modal devices) and Cortana.

We’re looking for a seasoned Product Design leader with expertise in the AI space to join us in Northern Virginia just outside DC, and lead our Conversational AI (CAI) Design team.

This leader should have a strong vision and equal influence in communicating what an AI+EQ driven future looks like for people and money.

You’ll be expected to take full advantage of the entrepreneurial environment at Capital One, by:

  • Running the team – Support your team to design contextually relevant experiences, research how to evolve them as human behavior and technologies change, position Eno to maintain integrity, and co-create great experiences with others
  • Enabling a cohesive CAI experience that spans time and channels – With your team + Product and Tech colleagues, define and drive the quality and connectivity of Conversational AI experience across all channels—Eno is in the browser (virtual numbers at checkout!), Email, SMS, and our web and mobile apps. We also have Alexa and Cortana experiences, with more to come for all our CAI work.
  • Pioneering new methodologies – Invent dynamic ways of working within and across teams by applying human-centered design and data-informed decision-making (qualitative and quantitative research) so 100% of customers achieve their goals when interacting with Eno (yes, audacious, but it’s a north star we take seriously!)

A day in the life of the Sr Dir, CAI Design involves:

  • Participating with your full mind and voice in discussions with Product and Tech partners on the direction, priorities, and execution of Eno as it scales into new experiences—and cultivate your team’s storytelling skills to achieve the same
  • Meeting with your team to strategize and execute on cross-channel Eno journeys, from ensuring our sprints and deliverables are advancing the customer experience to integrating research, new skill sets, and additional channels into the portfolio while balancing creativity, adaptability, proactivity, responsiveness, and accountability
  • Imagining the future of Eno two years from now, including what Capital One and the team will need to BE and DO to bring this vision to life (plus how to build a bridge from here to there), and documenting it in whatever form best communicates this vision with partners and leadership
  • Getting an update on the health of the Conversational AI Design portfolio you oversee, including upcoming deadlines we’re cranking on, budget and hiring updates, and the progress of co-development and Eno University (internal scale) efforts
  • Triaging an interaction that we’ve *just* learned isn’t as good as it could be, so we can get the team activated to make it better by the next release without knocking
  • Collaborating with your colleagues on Integrated Experiences to continue transforming how we work in ONE Design—by being open about how you’re feeling and what you need; by enabling fluidity of designers across disciplines and teams; by fostering diverse and inclusive environments for people to be their best; and by cultivating teams who are happy, healthy, and working on stuff that matters

Your team includes talented folks from a variety of backgrounds and skills, including character development, UX and UI design, gaming, research, and operations. And the demands on this team are both huge and exciting—particularly given the exponential potential of developing an AI with EQ.

So the team now needs a seasoned yet curious design leader to pour rocket fuel on what’s working, and empower the team to reinvent what’s not—with equal parts speed and care—so we can enable cross-team creative exploration and invention.

Is that person you? If so, email me –> steph.hay@capitalone.com <– with a sentence or two on why this opportunity sounds particularly compelling, and I’ll respond asap.

Looking forward to learning about you and thanks for reading.
Steph

 

Director ML Platform Design, Vienna, VA

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.


As the ML Platform Design Director, you will play a leading role in shaping the product design of our enterprise ML platform. This cloud-based platform will formalize and standardize how we practice machine learning across the company. It will enable our practitioners to produce their work quickly at scale and with great impact.

You will play a critical role in the product definition and design of the future of machine learning at enterprise scale. You will help drive the ML platform vision and roadmap through collaboration and expertise. This is a role where your strong technical background will shine — whether you come from technical product management, creating data experiences, or engineering.

If you are passionate about ML/AI, are entrepreneurial, and demand excellence, please join us to pioneer how ML/AI is implemented in the real world at scale.

Let’s talk if most of these sound like you:

  • You’re excited about developing your own team and are at ease prioritizing the roles to fill to quickly begin executing
  • You’re collaborative by nature and comfortable influencing across organizational and functional boundaries
  • You’re comfortable tackling challenges in complex areas preferably in a regulated industry such as healthcare or finance

Your job responsibilities will include, but not be limited to:

  • Co-create and evangelize the team mission, vision and strategic priorities informed by associate problems, business goals and a deep understanding of the product platform
  • Deliver phenomenal product experiences and experiments which evolve with increased understanding of the user problems
  • Inspire innovation by translating opportunity into action in ways that galvanize your partners to stretch
  • Facilitate quick, key decisions across a wide-variety of stakeholders
  • Provide exceptional coaching and mentoring to grow design teams
  • Cultivate an inclusive environment that celebrates diverse perspectives and opinions across many dimensions

Basic Qualifications

  • 6+ years designing and launching incredible experiences at scale
  • 4+ years of leading and building design teams at the enterprise level
  • 2+ years designing and deploying tools for technical users (eg. software engineers, data scientists, etc)
  • 1+ years experience with agile software development
  • Degree in business, design, or technical field
  • Experience with Lean Methodology and Human-Centered Design

Preferred Qualifications

  • Advanced degree in business or technical field
  • Experience in machine learning, data science, or software development

If this position just jumped to the top of your list, please reach out to Kim Rees to start the conversation.

 

Service Designer ML Platform, Vienna, VA

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.


As a Service Designer on the ML Platform team, you will play a leading role in shaping the product design of our enterprise ML platform. This cloud-based platform will formalize and standardize how we practice machine learning across the company. If you have a technical background, this is a role where it will shine.

Here’s what you’ll be up to:

  • Envision and design a platform that will enable cohesive ML model development across the enterprise
  • Perform design research and create communication tools, such as journey maps, service blueprints, prototypes – whatever tool is right for the task at hand
  • Translate learnings and insights from research to define and participate in UX design work
  • Create flows, sketches, wireframes, prototypes and other design artifacts to define and communicate end-to-end user experiences
  • Use your presentation skills to communicate and build influence with fellow designers and stakeholders
  • Collaborate with additional stakeholder groups to understand priorities and goals and make sure our work has shared results

Basic Qualifications

  • Bachelor’s degree in design, HCI, or related design fields
  • 3+ years of service design or UX design experience
  • 1+ years of experience with InVision
  • Experience with Sketch or Adobe Creative Suite
  • Experience working in an Agile environment

Preferred Qualifications

  • Master’s degree in design
  • 5 years of experience designing for omni-channel experiences
  • Experience designing for data-heavy experiences and/or complex enterprise systems

If you’re interested in joining us to pioneer how ML/AI is implemented at enterprise scale, please contact Kim Rees to start the conversation.

UX/Product Designer ML Platform, Vienna, VA

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.


As a UX/Product Designer on the ML Platform team, you will work closely with other designers, researchers, developers, system architects, product managers, and business stakeholders to practice human-centered platform design.

In this role, you will be working closely with our Tech partners to strategize, design, and develop an internal platform to enable machine learning at enterprise scale. Your background in human-centered design will make you an advocate for our internal users as you iterate and test your concepts in a highly collaborative team environment.

Here’s what you’ll be up to:

  • Collaborate with tech leads, product managers, developers, system architects, and design teams on research activities, strategy sessions, ideation, design, and testing of new product concepts
  • Build empathy and be an advocate for our customers through participation in human-centered research and design
  • Translate user needs, style guides, and requirements into elegant solutions for complex problems
  • Meet with and have collaborative conversations with people across the organization who come at experience design from different angles such as Risk, Legal, Data Science, and Business.
  • Leverage analytics tools to measure success, present opportunities, and support decision-making
  • Use Lean and Agile methodologies
  • Confidently communicate and present concepts in a compelling way

Basic qualifications

  • Bachelor’s degree
  • 5+ years of experience in UX/Product Design
  • 5+ years of experience working with large Enterprise teams
  • 2+ years of experience using InVision
  • 2+ years of experience using Sketch
  • 2+ years of experience with Adobe Creative Suite
  • Experience working closely with developers and system architects

Preferred qualifications

  • 2+ years of experience with Data Visualization
  • 1+ year of experience with Design Thinking, Lean UX, or similar framework that focuses on defining user needs early
  • Illustration
  • Storyboarding
  • Basic knowledge of HTML/CSS
  • Basic knowledge JavaScript

If you’re interested in joining us to pioneer how ML/AI is implemented at enterprise scale, please contact Kim Rees to start the conversation.

UX Researcher ML Platform, Vienna, VA

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.


As the UX Researcher, you will play a leading role in shaping the product design of our enterprise ML platform. This cloud-based platform will formalize and standardize how we practice machine learning across the company. If you have a technical background, this is a role where it will shine.

Here’s what you’ll be up to:

  • Conduct user research at all stages from discovery to validation, using a variety of methods to understand our customers and their relationship to our products
  • Understand and apply the right quantitative and qualitative methods given the circumstances
  • Translate business problems into human-centered problems
  • Leverage analytics tools and techniques to measure success, present opportunities, and support decision-making and prioritization
  • Collaborate with various stakeholders including designers, strategists, product managers, and tech partners
  • Distill findings into clearly articulated and actionable insights that stakeholders can use
  • Present research plans and findings with various audiences from designers to
    business executives
  • Guide teams on how best to apply findings using illustrative frameworks
  • Create energy and investment in research by sharing early and often
  • Help designers and non-designers understand and apply research findings

Basic Qualifications

  • Bachelor’s degree
  • 3+ years of experience as a UX Researcher for products of technical users

Preferred Qualifications

  • Master’s degree
  • 2+ years of usability testing and user experience research within a lab environment
  • 2+ years of experience with Human Factors
  • Experience with design thinking, human centered design, design research, etc.
  • At least 1 year experience with one of the following: mentoring junior researchers, managing project teams or managing vendors


If you’re interested in joining us to pioneer how ML/AI is implemented at enterprise scale, please contact Kim Rees to start the conversation.

Sr Director ML Platform Design, Vienna, VA

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.


As the Platform Design Sr Director, you will play a leading role in shaping the product design of our enterprise ML platform and Customer Insights Platform. These cloud-based platforms will formalize and standardize how we practice machine learning and data science across the company. It will enable our practitioners to produce their work quickly at scale and with great impact.

You will play a critical role in the product definition and design of the future of machine learning at enterprise scale. You will drive the ML/CI platform visions and roadmaps through collaboration and expertise. This is a role where your strong technical background will shine — whether you come from technical product management, creating data experiences, or engineering.

Additionally, this is an opportunity to hire your own team to focus on this specific work. If you are passionate about ML/AI, are entrepreneurial, and demand excellence, please join us to pioneer how ML/AI is implemented in the real world at scale.

Let’s talk if most of these sound like you:

  • You’re excited about developing your own team and are at ease prioritizing the roles to fill to quickly begin executing
  • You’re collaborative by nature and comfortable influencing across organizational and functional boundaries
  • You’re comfortable tackling challenges in complex areas preferably in a regulated industry such as healthcare or finance

Your job responsibilities will include, but not be limited to:

  • Hire a team and get them operational quickly
  • Co-create and evangelize the team mission, vision and strategic priorities informed by associate problems, business goals and a deep understanding of the product platform
  • Deliver phenomenal product experiences and experiments which evolve with increased understanding of the user problems
  • Inspire innovation by translating opportunity into action in ways that galvanize your partners to stretch
  • Facilitate quick, key decisions across a wide-variety of stakeholders
  • Provide exceptional coaching and mentoring to grow design teams
  • Cultivate an inclusive environment that celebrates diverse perspectives and opinions across many dimensions

Basic Qualifications

  • 8+ years designing and launching incredible experiences at scale
  • 6+ years of leading and building design teams at the enterprise level
  • 4+ years designing and deploying tools for technical users (eg. software engineers, data scientists, etc)
  • 2+ years experience with agile software development
  • Degree in business, design, or technical field
  • Experience with Lean Methodology and Human-Centered Design

Preferred Qualifications

  • Advanced degree in business or technical field
  • Experience in machine learning, data science, or software development

If this position just jumped to the top of your list, please reach out to Kim Rees to start the conversation.

UX Content Designer, DC Area

UX Content Designer, DC Area

How people talk about their lives, money, hopes, and fears depends on the person and their unique financial situation, and where they grew up, and who they’re friends with, and the economy, and many other factors.

But digging into these things so we can design natural conversations with our customers is exactly what we’re doing. And hopefully that’s why you’re reading–because you’ve got experience as a content strategist, technical writer, narrative writer, or conversation designer—or maybe a combination of them. And you’re curious about what it’d be like to develop the character and conversation of Capital One’s conversational messaging products. Which reach millions of people every day.

What You’ll Be Doing:

    • Design conversations we’ll have with customers. And don’t do it sitting alone at your computer; instead, co-write together with your teammates from product, engineering, and marketing. That way, these conversations get to our customers faster, with everyone having contributed equally to their success.
    • Create a voice that aligns with our company values, but also fits for different kinds of customers. Designing natural, helpful, and personalized conversations that people want to have with us requires knowing who we’re talking to, and knowing who WE are, too. You’ll be a content designer on our core AI Design team, which means you’ll play a critical role in maintaining and evolving the voice and character of our messaging products.
    • Iterate on conversation designs currently in market. Because every day, we learn a little bit more about what kind of conversations our customers want to have with us … the language they use to talk about money, the kind of people they aspire to be, and whether we’re building the kinds of products they really need. So for products like our Alexa skill on the Amazon Echo or our chatbot Eno, you’ll find new ways to communicate with our customers, and work with your team to uncover new ways to connect people with their money, effortlessly.
    • Analyze customer data, and watch market trends for conversational interfaces and artificial intelligence. We’re using data from our customers and potential customers to define the future of our messaging products, which include skills on Alexa and Cortana, and Eno. You’ll use this data to inform how you design the conversations for those products, and guide your team to do the same. You’ll go to conferences or speak on panels or talk to your friends about what’s happening in the industry, and what we’re doing to completely change customers’ expectations on what their bank can do for them.
    • Co-create content with product partners, legal, PR, and other communications partners. Together, you’re designing the entire ecosystem of content for our messaging products and conversational interfaces, so it’s super crucial that you’re a collaborative, inclusive person who can comfortably transition between strategic planning to detailed execution–from discussing character design conceptually, to tactically choosing words that deliver the right message, in the right way.
    • Translate functional use cases into conversational use cases. For example, because we’re an Agile team, we may define a functional use case called “Customer can pay bill.” You’ll go deep to include the nuanced statements customers make when encountering this use case, like “When is my bill due?” or “How much do I owe?” That way, you’ll be leading the design of a master conversational architecture our entire company can lean on–one that includes context specific to each functional use case. And that context makes the difference between a robotic interaction, and something truly memorable our customers love.

What you’ll do:

  • Understand complex systems, processes, and relationships
  • Creatively solve problems and constantly learn new things
  • Be extremely digital-oriented
  • Be decisive value feedback but don’t require it to make decisions
  • Be empathetic customer needs are foremost in their mind
  • Be fast-paced and crank out quality with speed
  • Be comfortable with whiteboards and markers
  • Be efficient multitaskers
  • Work in an iterative Agile development environment
  • Complete work correctly and efficiently to meet deadlines
  • Effectively communicate design principles and specifications
  • Share knowledge across product teams and lines of business
  • Manage numerous projects at one time
  • Be a master communicator who makes clarity from confusion
  • Be a storyteller who embraces natural language over flowery, empty prose
  • Be a confident person who’s humble and authentic
  • Be an intensely creative person driven by design, language, and learning
  • Be a natural leader who sparks conversations, speaks clearly, and invites others into his/her creative process

Education requirements:

    • Minimum BA in Journalism, Communication Arts, Technical Writing, or similar/equivalent experience. Show us your portfolio!
    • Minimum 4 years design experience in an agency, in-house, or similar.

Sound interesting? Let’s chat! Shoot sara.mikulic@capitalone.com a message about this post.

Senior Program Manager, Eno University Dean, DC Area

Capital One’s Artificial Intelligence (AI) Design team is looking for an experienced program manager to work alongside designers, researchers, tech leads, product managers, and data analysts on evolving the learning experience for Eno University, a professional development program supporting Capital One’s conversational AI at-scale.  The ideal candidate is a gifted leader, storyteller, and connector. S/he is someone who can flex from being strategic to tactical and from being creative to analytical.

To join our team, you will need expert presentation and communication skills and a strong background in applying theoretical knowledge to tactical, on-the-ground learning experiences. You will need to work in a highly collaborative environment, rallying partners in creating a cohesive learning agenda.

In This Role You Will:

  • Evolve the vision for Eno University that fosters an inclusive and collaborative environment for learning designers, presenters, facilitators, students, and graduates through effective and targeted programming.
  • Manage and contribute to the Eno University logistics: design and develop materials, plan the agenda, coordinate speakers, develop and send communications, and be the primary point of contact for participants.
  • Provide strategic and tactical leadership to cross-functional partners.
  • Collaborate and co-create with subject matter experts across tech, product, and design.
  • Continually review, create, and implement strategies focused on identifying and supporting curriculum pathing and consistent, evolving engagement. Align with the goals and strategy for Capital One’s conversational AI at-scale.
  • Comfortably transition between strategic planning to detailed execution.
  • Regularly and systematically use data to improve and refine the Eno University curriculum and experience.
  • Understand what is happening in the business and benchmark externally to create a best-in-class learning experience.
  • Be an evangelist of Eno University throughout the company, influencing partner teams and establishing methods for giving and receiving feedback.

Here’s What You’ll Need to Be Successful:

  • Strong people leadership skills
  • Blend of strategic thinking, creativity, and analytic reasoning
  • Exceptional communication and influencing skills
  • Ability to navigate complex organizational dynamics and influence leaders on program direction and outcomes
  • Entrepreneurial ability to identify and prioritize opportunities in highly ambiguous contexts
  • Track record of defining strategy, creating advocacy/alignment and being accountable for outcomes
  • Influence the development and implementation of learning initiatives in support of key business priorities
  • Strong attention to detail
  • Able to prioritize large-scale efforts and effectively allocate resources

Basic Qualifications

  • 5+ years of experience in learning and development
  • 5+ years of experience in curriculum design
  • 5+ years of experience working in a corporate training or education role

Preferred Qualifications

  • 3+ years of experience in design strategy, service design, or related design field
  • 5+ years demonstrated experience providing coaching and/or feedback to associates
  • Experience working with Artificial Intelligence/Machine Learning or system design

Sound interesting? Let’s chat! Send Audra Koklys Plummer (audra.koklysplummer@capitalone.com) a message about this post.

UX Product Designer, DC Area

Money. How people approach their money is a complicated equation with many factors and influences. Is it possible to solve complex problems people have that relate to money? YES, IT IS. And that’s exactly what we’re doing right now at Capital One – by reinventing banking through conversational financial products. If you have experience and passion designing for machine learning and artificial intelligence – this might be your opportunity to join an amazing team creating products that reach millions every day.

What You’ll Be Doing:

    • Ideating and thinking critically about how users interact with conversational messaging and voice-enabled user interfaces. From design sprints to team exploration you’ll be brainstorming, sketching, and wire-framing your ideas and sharing them with others. You will completely and positively change customers’ expectations on what their bank can do for them.
    • Researching and discovering user insights by talking to people in order to inform your product ideas. IOW, you’ll be learning about people and how they interact with money, and designing products to meet those needs. Design thinking isn’t just a buzz word for you, it means placing customers first, adapting, and iterating on your designs as you learn.
    • Analyzing customer data, and watching market trends for conversational interfaces and Artificial Intelligence. We’re using data from our customers and potential customers to define the future of our messaging products, from Alexa to Cortana to bots and beyond. And you’ll use this data to inform how you design for those products. You pay attention to qualitative and quantitative data, and when necessary even bake in certain tests to learn more about the customer. Your hunches are probably right – but you don’t make design decisions in a black box.
    • Co-creating content with some of the best product managers, content strategists, researchers, engineers, and other partners in the industry. Together, you’re designing an entire ecosystem of messaging products and conversational interfaces, so it’s super crucial you’re a collaborative, inclusive person who can comfortably transition between strategic planning to detailed execution–from discussing user interaction conceptually, to tactically making those interactions real.
    • Designing more than just user interface layouts with visual polish. You’ll be creating user flows, customer journeys, and usable interactions with one purpose in mind: conversational interaction for both voice and screen. Tackling complex problems will be a regular activity, transforming them into intuitive, easy to understand, and user-centered experiences.
    • Prototyping your ideas and product needs using whichever tool is most expedient. In browser or out, you’ll take care to provide highly accurate and technically feasible prototypes that will be used and shared regularly. A prototype is worth a thousand meetings, and yours will help expedite the design and product development cycle.
    • Shipping is a more than just agile development processes, and you’ll be following a product from concept to completion and release to market. All your work is grounded in what we’ll deliver to our customers, but you’ll push product designs to the farthest reaches of their potential. As part of a sprint team you’ll meet daily to tackle user needs together, and provide creative solutions while balancing development best practices.

What You’ll Need. You constantly think about the future and what it holds for design and technology. Not a misty-eyed dreamer – but a passionate realist with an eye on the prize. You have an ambition to never stop learning, and constantly explore new technologies and design patterns. You understand that design is the details, it encompasses the whole product experience, and you see design potential in emerging technologies. The designer in you will be exceptionally proficient in tools such as Sketch and Illustrator, and okay, Photoshop, too. The prototyper in you will be well versed in writing HTML, CSS, or other tools such as Invision or Flinto. You are no stranger to the pencil and moleskine, but you may prefer a whiteboard marker or stylus. Either way, you like to mock up your ideas as you have them, and love to share with others for feedback. You are comfortable talking with people, and know how to gain insights through a combination of conversation and data. New tools? You probably already know about them and tried them, because as technology keeps changing – you keep changing.

Tl;dr. Fortune 500 design team seeking experienced designer with a passion for HCI and conversational design to work on artificial intelligence powered products that will reach millions.

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