Experience Designer, San Francisco

Ecosystem Design at Capital One

We’re a team of passionate human-centered designers who aren’t afraid of data.

We work on connecting things behind the scenes to make ideal customer and associate experiences possible, by modeling how Capital One’s dynamic platforms, data, and touchpoints work in concert.

We’re part of the Integrated Experiences team, who are making real-time, intelligent, frictionless associate and customer experiences possible by connecting new technology, a humanistic outlook, and an operating model that can all work together within a culture that’s down to learn and explore. We’re doing this by designing the integrated data ecosystem that our associates live and breathe every day.

As a designer on the Ecosystem Design team you will: 

  • Work with talented designers in a highly collaborative, supportive environment
  • Work as an integrated team with Product, Technology, and Business partners to define and solve problems
  • Use your innate curiosity to challenge assumptions and uncover new insights
  • Participate in all aspects of the design process to frame problems, define insights, create compelling visions, and make concepts and prototypes
  • Use customer research to inform your design thinking and target meaningful solutions
  • Perform design research and create communication tools, such as journey maps, service blueprints, prototypes – whatever tool is right for the task at hand
  • Translate learnings and insights from research to define and participate in UX design work
  • Create flows, sketches, wireframes, prototypes and other design artifacts to define and communicate end-to-end user experiences
  • Bring thoughtfulness and attention to detail to your work
  • Use your presentation skills to communicate and build influence with fellow designers and stakeholders
  • Collaborate with additional stakeholder groups to understand priorities and goals and make sure our work has the intended impact
  • Always be learning, be flexible and deliver amazing quality


  • Experience in UX design and core service design methods and processes
  • Ability and desire to work in all phases of the design process (thinking and making)
  • Depth in at least one practice area (experience strategy, service design, interaction design, visual design, or design research) that sets you apart from the pack
  • A passion for creating new methods and practices
  • A collaborative nature with strong communication skills, sincerity, and a sense of humor in the face of ambiguous design challenges
  • Confidence and pride in your work, skills, experience, and expertise

Basic Qualifications

  • Bachelor’s degree in design, human-computer interaction or related design field
  • 3-5 years of professional experience with user experience design
  • Professional experience with service design
  • Experience with Sketch and/or Adobe Creative Suite

Preferred Qualifications

  • Master’s degree in design
  • 5 years of experience designing for omni-channel experiences
  • Experience designing for data-heavy experiences and/or complex enterprise systems
  • Prototyping experience
  • Experience working with Agile

How to apply

Please email Nick.Crampton@capitalone.com with a resume, pointer to an online portfolio or PDF, and your thoughts on why you’d be a great addition to the Ecosystem Design crew.

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