Design Operations Specialist, DC Area

Capital One’s AI Design team is looking for an experienced Design Operations professional to keep the team focused, efficient, and creative as they craft the Conversational AI product experience. The ideal candidate is a passionate, collaborative person who can oversee the design process across a diverse range of projects, channels, and teams. We’re looking for someone who can flex from being very strategic to very tactical and from being very creative to pragmatic and analytical.

To join our team, you will need expert communication skills and a strong background in design management for digital product and/or omni-channel service experiences. You have a broad set of skills in program management, but you have a passion and depth in specific areas of practice that set you apart. You have an exuberant passion for the power of strategic design and an “anything’s possible” mindset. You are capable of managing the full design process from framing/reframing problems, to guiding conceptual solutions, and to helping deliver experiences that benefit our customers and our business.

What You’ll Bring + Do

  • Guide the design process for complex products and services from concept to delivery
  • Partner with Design + Product Directors to coordinate and prioritize initiatives and resources
  • Facilitate shaping and managing effective and efficient design teams
  • Build great working relationships
  • Collaborate with Design Directors on resource planning and allocation
  • Oversee the strategic and tactical prioritization of design initiatives and workflows
  • Manage changes to scope, design, and delivery schedules within the overall business, design, and development needs and with available resources
  • Establish and maintain program status summaries and metrics
  • Identify and manage risks and mitigation plans
  • Organize and ensure appropriate communication of status, issues, forecasts, etc. to stakeholders
  • Project oversight for entire engagement, including partner relationship, team, budget, schedule, key metrics, risk management and mitigation
  • Collaborate within design and across teams to deliver projects/programs that exceed expectations
  • Monitor and balance overall project health and team satisfaction
  • Participate in the design process (stakeholder interviews, research, analysis, and work session facilitation) as necessary
  • Maintain project momentum keeping the project and team on track
  • Support scoping new engagements
  • Determine and implement process improvements
  • Knowledge sharing across Capital One
  • Performing other related duties as required

Desired Skills + Experience

We are looking for someone who has experience managing projects and programs in our kind of environment or somewhere similar. Strong communication and writing skills, sincerity, and a sense of humor are key in our highly collaborative approach. Our design managers must also be comfortable with ambiguity in the face of design challenges and know how to move toward the right solution as part of a team.

Basic Qualifications

  • Bachelor’s degree in Design, Business or related field and/or demonstrated capability through previous experience
  • Minimum of 5 years in Project Management and PM toolset
  • 3-5 years of experience managing designers and teams of designers
  • 3-5 years of experience in presenting to peers, management, and stakeholders
  • 3-5 years of experience eliciting cooperation from a wide variety of sources at all levels within and outside an organization
  • Intermediate to expert level understanding of design, quality processes, and business relationship management
  • Proficiency with Excel, Keynote/Powerpoint, JIRA, and Confluence
  • Experience managing multi-disciplinary teams in the delivery of complex products or solutions
  • Technologically savvy 

Preferred Qualifications

  • Master’s degree in Design, Business, or related field and/or demonstrated capability through previous experience
  • Experience working in a client services organization
  • Expert client/partner management and communication skills
  • 5-8 years of experience managing designers and teams of designers
  • 5-8 years of experience in presenting to peers, management and stakeholders
  • 5-8 years of experience eliciting cooperation from a wide variety of sources at all levels within and outside an organization
  • Expert level understanding of design, quality processes, and business relationship management

Reply not only with a resume, but also by answering this question:

“What is it about this job description that made you want to reply?”

And email it to erin.miceli@capitalone.com

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s